Col. Gentry
Boswell |
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RESPONSE
Thanks for your feedback on our racquet and wallyball court reservation process at the Bellamy Fitness Center. We owe you an apology and have addressed the reservation issues you highlighted. The Bellamy Fitness Center recently underwent a renovation project to upgrade facilities, including the courts. As a result, we reduced racquetball and wally-ball services down to one court each while the others were undergoing repairs; however, while doing so, we did not properly account for the pre-existing reservations that should have been honored and as you indicated, ended up double-booking the remaining courts. We apologize for the frustration this caused. The staff has addressed the reservation process and procedures have been put in place to prevent incidents such as these from happening again. Taking care of our Airmen and their families is a top priority, so thanks for your inputs on how we can improve. If you have additional suggestions or ideas, please feel free to contact our Fitness Center noncommissioned officer-in-charge, Tech. Sgt. Jessica Pinner, at (605) 385-2266.
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