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Medical Group Services

The 28th Medical Group provides outpatient medical care to active-duty members and their families, as well as retired personnel and their families. The medical professionals provide a wide range of services and programs designed to ensure good health and wellness for those they serve, including primary care via the family health, pediatrics and flight medicine clinics, women's health clinic, optometry clinic, dental clinic, physical therapy clinic, allergy and immunizations clinic, mental health clinic, public health clinic and Health and Wellness Center. 

Additional ancillary medical services are provided through the pharmacy, laboratory, and radiology departments. The 28th MDG also provides veterinary services for routine vaccinations and treatment of minor illnesses for dogs and cats belonging to active-duty and retired military personnel through the veterinary clinic located across the street from the clinic.

The two squadrons that make up the 28th MDG are the 28th Medical Support Squadron and the 28th Medical Operations Squadron. The 28th MDG is closed for readiness training from 12:00 to 4:30 p.m. every third Wednesday of the month.

28 MDG Phone Directory

Please be advised, all services at the 28th Medical Group will be closed at 2 p.m. the third Wednesday of each month for training

Customer Concerns...(605) 385-3239/3388
7:30 a.m. to 4:30 p.m., Monday through Friday

Dental Clinic...(605) 385-3657/3658
7:30 a.m. to 4:30 p.m., Monday through Friday

Sick Call (Active-Duty flyers ONLY)
7:30 a.m. to 8 a.m., Monday through Friday
1 to 1:30 p.m., Monday, Tuesday, Thursday and Friday

Family Health Clinic
Appointments:  (605) 385-6700, option 1
7:30 a.m. to 4:30 p.m., Monday through Friday

UnitedHealthcare Military & Veterans Authorizations
(877) 988-9378

Aerospace Medicine Flight Clinic
Appointments : (605) 385-6700/3663, option 2
7:30 a.m. to 4 p.m., Monday through Friday

Bioenvironmental Engineering...(605) 385-3172
On call cell phone...(605) 431-2967
7:30 a.m. to 4:30 p.m., Monday through Friday
Gas Mask Fit-Testing on Tuesdays by appointment.
Industrial Respiratory Fit-Testing on Thursday by appointment.

Flight and Operational Medicine Clinic...(605) 385-3001
7:30 a.m. to 4:30 p.m., Monday, Tuesday, Thursday and Friday.
7:30 a.m. to 12:00 p.m., Wednesday

Immunization Clinic...(605) 385-3365
7:30 a.m. to 4:30 p.m. Monday through Friday (closed every Tuesday afternoon for allergy testing)

Laboratory...(605) 385-3459
7:30 a.m. to 4:30 p.m., Monday through Friday

Mental Health Clinic...(605) 385-3656
7:30 a.m. to 4:30 p.m., Monday through Friday
For domestic violence and child abuse or neglect reporting, call (605) 385-3660 during duty hours.
For after-duty hours emergencies, call the 28th Security Forces Squadron at (605) 385-4001, or 911.

Optometry Clinic...(605) 385-6700, option 2
7:30 to 11:30 a.m. and 12:30 to 4:30 p.m., Monday through Friday

Public Health Deployment Clinic
Appointments: (605) 385-3689
Services offered: Deployment Medicine, Occupational Health, Travel Medicine, Entomology, and Community Health.

Force Health Management:  (605) 385-3383
7:30 a.m. to 4:30 p.m., Monday through Friday

Pharmacy...(605) 385-3250
Refills...(605) 385-3467
7:30 a.m. to 4:30 p.m., Monday through Friday

Physical Therapy...(605) 385-1351
7:15 a.m. to 4:15 p.m., Monday through Friday

Radiology...(605) 385-3444
7:30 a.m. to noon and 1 to 4:30 p.m., Monday through Friday

Referrals by Primary Care Provider...(605) 385-6700

Healthcare Alliance Military & Veterans...(605) 988-9378
7:30 a.m. to 4:30 p.m., Monday through Friday, 7 a.m. to 7 p.m., across all West Region time zones

Veterinary Clinic...(605) 385-1589
8 to 11:30 a.m. and 1 to 4 p.m., Monday through Thursday, 8 to 11:30 a.m., Friday

Women's Health...(605) 385-6700
Hours of Operation: 7:30 a.m. to 4:30 p.m., Monday through Friday

Flight and Operational Clinic

The Flight and Operational Medicine Clinic is available to active-duty members on flying status and family member’s age 12 years and older. The clinic also provides services for colonels and above, as well as chief master sergeants and their families. 


The Primary Care Medical Home (PCMH) Clinic encompasses the Family Health Clinic (FHC), Pediatrics Clinic and Flight Medicine Clinics.  It provides acute, chronic and preventive care for enrolled beneficiaries. Additionally the clinic performs small procedures, including skin biopsies, toenail removals, wart treatment, contraceptive device placement, and vasectomies.  FHC Walk-in hours (only for pregnancy tests, follow-up wart treatments, strep throat cultures) are 7:30 to 11:00 a.m. and 1:00 to 3:00 p.m. The pediatrics clinic serves patients from birth to 18 years of age.  The FHC also serves many pediatric patients.  To make an appointment, see the below guidance under the "Scheduling an Appointment" section. 

Behavioral Health Program

The Behavioral Health Optimization Program (BHOP) is available to all beneficiaries within the primary care clinics as a part of overall good health care. The purpose of this service is to offer assistance when habits, behaviors, stress, worry, or emotional concerns about physical or other life problems are interfering with someone's daily life. The Internal Behavioral Health Consultant (IBHC) is a mental health professional that is embedded in the Family Health Clinic, and simply adds another facet to your complete health care needs. To schedule an appointment with BHOP, call the appointment line at (605) 385-6700.

Veterinary Trmt Facility

The Veterinary Treatment Facility is available Monday through Friday, 7:30 a.m. to 12:00 p.m. and 1:00 to 3:30 p.m. and primarily services military working dogs. Additional services offered include wellness exams (vaccines, microchips, heartworm tests, etc.), sick call appointments, laboratory work, x-rays, and anesthetic procedures including dental procedures (cleanings, extractions, etc.), spays, neuters, and mass removals for cats and dogs of active-duty members. This is not an emergency clinic. Clients will be referred to a 24-hour civilian veterinary clinic if more advanced care or after-hours care is in the best interest of their pet.

Schedule an Appointment

During normal duty hours, the 28th MDG appointment line is (605) 385-6700, option 1. Phone lines are open from 6:30 a.m. to 4 p.m. for active-duty members and 7 a.m. to 4 p.m. for non-active-duty members.

Appointments will be scheduled as follows:

Acute Care -- Scheduled or referred within 24 hours.

Routine Care -- Scheduled within seven days.

Well and Follow-Up Appointments -- Scheduled within 28 days.

For routine and well appointments, personnel may receive a phone call with an audio and personal reminder two days prior to the appointment. If a person requires medical care downtown, such as with a specialist (e.g., orthopedist, audiologist, etc.), they should contact their primary care provider prior to making an appointment. People who go to the specialist without contacting their primary care provider first may have to pay for that visit. If personnel or their family have a true medical emergency (defined as a threat to life, limb, eyesight or unrelieved pain) they should call 911 or seek care at the nearest medical facility. They should then contact their primary care provider as soon as possible to let them know why a visit to the ER was required and inform them if the ER physician wants the patient to see any civilian specialty provider.

For acute concerns that need intervention to prevent the deterioration of a person's health prior to the next duty day, call the after-hours line at (605) 385-6700 to receive an urgent care referral. Retroactive urgent care referrals will not be made and need to be attained prior to going to an urgent care facility.


Prime: While mandatory for active-duty members, family members of active-duty personnel and retirees under the age of 65 are encouraged to take advantage of this little-to-no-cost option. A primary care provider will be assigned to you and your family and will work to ensure your overall well-being. If the type of care required is not offered by the primary care provider, he or she will place a referral for you or your family member to see a specialist in the TRICARE civilian network.

Standard: TRICARE Standard is available to family members and retirees. This option is the more costly; however, it provides for the greatest flexibility when seeing providers.

Extra: Part of the TRICARE Standard option, TRICARE Extra offers a lower cost share when family members see TRICARE network civilian health care providers and facilities.

 To determine which TRICARE plan is the right choice, visit www.uhcmilitarywest.com or call toll-free (877) 988-WEST (9378).

Importance of DEERS: Much of the Military Health System's information concerning active-duty members, retirees, and their families is retrieved from the Defense Enrollment Eligibility and Reporting System maintained by the Military Personnel Element. Verify this information is accurate and up-to-date to ensure referrals and other health-related correspondence is sent to you in a timely manner -- personnel should review their DEERS information for accuracy every three months.

TRICARE Briefings

TRICARE offers many briefings to the beneficiary community. These include newcomers, Heart Link, Medical Right Start, reunion briefs, pre-deployment briefings and squadron commander's calls.

Beneficiaries should also sign up for email alerts with Tricare by going to the Department of Defense Health Affairs Tricare web page of www.tricare.mil.

Heart Link: The Heart Link briefing is managed by the Airman and Family Readiness Center and is focused toward family members.

Medical Right Start: This briefing is mandatory for all newly assigned active-duty members. Family members are highly encouraged to attend. It is offered once a month in conjunction with the 28th BW Right Start program.

Commander's Calls: TRICARE is always available to brief at commander's calls to update members on new TRICARE policies or services. 
  One of the first things Airmen should do when arriving at Ellsworth is enroll in TRICARE Prime at the 28th MDG. The TRICARE contractor for the West Region is UnitedHealthcare Military & Veterans. To enroll, simply call (877) 988-WEST (9378) or go to www.dmdc.osd.mil/appj/bwe.

Family Advocacy Program

The Family Advocacy Program specializes in the prevention, evaluation and treatment of family maltreatment through three program components: Family Maltreatment, Outreach and the New Parent Support Program. The Outreach component provides education-based, family-related programs to military personnel and their beneficiaries. Briefings are conducted for commanders, first sergeants, other base agencies, and military personnel regarding family-related programs and services. Family education is offered through parenting classes, couples communication classes and support groups.

The New Parent Support Program offers a variety of educational and support services for active-duty members and their beneficiaries who are expecting or who have children 36 months or younger. Limited marital and family therapy is available for active-duty members and their families who meet eligibility criteria.

The Family Maltreatment component provides both consultation and treatment to families involved in family maltreatment, as well as consultation to commanders and first sergeants regarding an active-duty member's involvement in a suspected or known case of family maltreatment, their subsequent treatment and prognosis, and safety issues of family members or victims.

During duty hours, call (605) 385-3660 for a Family Advocacy appointment or to report possible maltreatment.


The Alcohol and Drug Abuse Prevention and Treatment (ADAPT) program office schedules, coordinates and conducts evaluations of active-duty personnel involved in substance abuse incidents. They also directly oversee and implement treatment plans with individualized regimens for all active-duty substance abuse clients. Such plans may include intensive outpatient rehabilitation and individual or group counseling sessions. The ADAPT program also conducts alcohol and drug education and awareness briefings at a variety of venues. 

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